Data Privacy Policy
At Winspirit we take your privacy seriously. This Privacy Policy explains what personal and technical information we collect when you use our casino and sportsbook services, how we use and protect that information, and the choices available to you as a player in Canada. We aim to be clear about how we handle data and to give you practical information about accessing and managing your information.
Types of data we collect
We collect several categories of data necessary to operate accounts and process transactions. Collection will depend on your use of our site and the services you request.
Personal data
Personal data includes information you provide during registration and account verification, such as your name, date of birth, address, phone number, email, government ID (when required for verification), and payment details. We use this data to verify identity, prevent fraud, and comply with our account opening procedures.
Technical data
Technical data covers device and connection information, such as IP address, browser type, operating system, device identifiers, and log data. We use this information to maintain site security, improve performance, and detect suspicious activity. Location-derived data may be used only as needed to confirm eligibility to play where required.
Transactional data
Transactional data refers to deposit and withdrawal records, bet history, game activity, bonus usage, and account balance changes. We retain this information to process payments, resolve disputes, and for internal accounting and auditing.
How we use your information
We use collected data to provide and manage your account, process payments, deliver customer support, and improve our services. Data is also used for compliance checks, fraud prevention, responsible gaming interventions, and basic analytics to help us run the platform safely and efficiently.
Data protection practices
We implement administrative, technical and physical safeguards designed to protect your information from unauthorized access or disclosure. Access to personal data is restricted to staff and third-party service providers who need it to perform their duties. While we use reasonable protections, no system is entirely risk-free, and we encourage secure account practices like strong passwords.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site usage, and deliver relevant content. Some cookies are essential for account and payment functions; others enable analytics or third-party marketing features. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.
User rights
Where applicable under Canadian law, you have rights to access, correct or request deletion of your personal information, and to object to certain processing. You may also request restriction of processing or data portability when the law allows. We will respond to verified requests in a timely manner and may require identity confirmation before making changes.
Access, correction and deletion
To request access to, correction of, or deletion of your personal information, contact us at [email protected]. We will explain any information we retain and the steps to update or remove it, subject to retention for legal or regulatory obligations.
Information sharing and third parties
We may share information with payment processors, identity-verification providers, game and platform suppliers, analytics partners, and law enforcement when required. Third parties are contractually required to protect your data and use it only for the services they provide to us.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When material changes occur, we will notify you by updating the policy date and, where appropriate, providing notice via your account or email. Continued use of the service after changes indicates acceptance of the revised policy.