Reach out to us
Our support team is available to assist with account-related questions, verification and withdrawals, technical issues, or general feedback. Contact us for help with login problems, payment queries, bonus terms, or site performance. We provide convenient channels including live chat, email and phone support, and aim to respond promptly and clearly so you can manage your account and get back to wagering with confidence.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (24/7 live chat and email; fast help for logins, payments and withdrawals) |
| General Enquiries | [email protected] (corporate, billing and verification questions; official responses within 24 hours on business days) |
| Affiliate Enquiries | [email protected] (partner onboarding, tracking issues and commission support; dedicated manager replies within 48 hours) |
| Phone | +1 416 582 7391 (voice support; available for Canadian customers during working hours; voicemail for off-hours) |
| Working Hours | Mon-Sun, 08:00-00:00 ET (phone and chat availability; email responses within posted windows) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any case that requires explanations or documents. When you write, please include a clear subject line, your current contact details and account ID to avoid delays. Use [email protected] for correspondence and attach any relevant documents to help us process your request faster.
Submit your enquiry
Response Time
Support response times: most inquiries are answered within one business day. Simple account and cashier questions commonly receive same-day replies, while verification, dispute or technical investigations can take longer. Complex cases may require additional checks or third-party input, so response times depend on the issue. We aim to keep you updated by email or live chat throughout the process.
Feedback
We’d love to hear your feedback, suggestions or ideas for improving the site. Share what works, what could be clearer, or any new features you’d like to see. Our team reviews every submission carefully and uses feedback to improve the service, promotions and overall user experience. Your input helps shape updates and makes the site better for all Canadian players.